July 19th, 2011
Latitude prides itself on delivering insights not information but more recently we have been focussed on driving insights more than ever (pardon the pun!). Last week, Latitude Insights took to the motor show to check out the latest in motoring.
Our first stop … the soon to be released Nissan LEAF – the first mass produced, purpose built electric vehicle to enter the Australian market. Kerralie took to the stage to test drive a Nissan LEAF almost breaking the speedometer at 139km/hr. This is the first time a car has been allowed to be driven inside the motor show – because the LEAF has no tail pipe emissions, it’s safe to drive inside or out. Although with Kerralie at the wheel, I’m not sure how safe we really were ;-)
Latitude is proud to be working with Nissan in the lead up to the launch of the LEAF.
Researching the LEAF is a fascinating experience for us and we are excited to be part of the changing motoring landscape.
Look out for more driving insights in the future…
July 11th, 2011
When I first started working with online communities I used to agonise over what I was going to talk to my members about to keep them engaged and interested. Trying to keep abreast of current events, latching on to anything interesting that might have happened out in the ‘big wide world’ to chat about.
But what I soon discovered (quite quickly, thankfully!) was that it was the more everyday musings and mundane snippets of my life that elicited the most response. The more I was just ‘me’ and shared my (sometimes very random) streams of consciousness the more community members responded. Blogs about peanut butter toast, accidentally coming to work with a stain on my shirt, feeling overwhelmed by laundry and the like had members laughing, commiserating and sharing similar stories both with me and each other. It’s the little things we all have in common that connect us more than we realise.
Not only has this made my job far easier, but highlights one of the main motivations for members participating in communities. And why we call them communities in the first place. We are social creatures, naturally interested in other people’s lives. Being a real person made me as much a member of the community as the ‘respondents’ I was ‘moderating’.
I let them into my life and get to see into their lives in return.
This is one of the key strengths of online communities in research. Members get comfortable, get real, and reveal truths about themselves. A genuine bond and sense of belonging develops. Something that I have never achieved in years of moderating focus groups.
As we are seeking to reveal deep consumer insights, that has to be a good thing!
July 4th, 2011
It’s incredible to think so much has changed over the past three years. As Charleni Li points out in her recent blog Groundswell Paperback: A Look Back Three Years Later, it was only back in May 2008 that Facebook and Twitter were still emerging trends. Even more incredible, the iPhone had no apps! Can any of us now imagine a world without our iPhone, without Facebook or without Twitter? I know I can’t!
And marketers and researchers alike are embracing these technologies to reach their different audiences.
This then led to me on to a bit of a tangent, wondering whether MROCs (market research online communities) or insight communities have yet fully ‘emerged’. It seems the world of marketing research may be lagging a little? There are still many who are wedded to the idea of focus groups sufficing for all qualitative research. Which continues to amaze me, because once the richness, depth of information and honesty online research community members reveal, there’s really no going back.